Return window: 60 days from the date your order is delivered (per carrier tracking).
We stand behind what we sell. If something isn’t right - or you simply changed your mind - we’ll help you return it.
How to start a return (fastest way)
You can begin a return directly from your order confirmation email:
- Open your order email and click “View your order” (or “Manage order”).
- Select the item(s) you want to return and choose a reason.
- Submit your request and follow the instructions provided.
If you can’t access your order email, contact us and we’ll help you get it started.
Eligibility
To qualify for a return, the item must be:
- Requested within 60 days of delivery
- Returned in the same condition you received it (no new damage)
- Returned with all included accessories (power adapter, cables, etc.)
- Packed safely for shipping (original packaging if available, or equivalent protective packaging)
Return shipping
If we made a mistake (wrong item, damaged in transit or defective on arrival), we’ll cover return shipping.
If you’re returning for convenience (changed your mind, ordered the wrong item, no longer needed), return shipping costs may be your responsibility.
We’ll confirm the return method and any shipping cost details during the return approval process.
No restocking fees
We do not charge restocking fees, including for “changed my mind” returns.
Refunds
Once your return is received and inspected, Refunds will go back to your original payment method.
Please allow 5–10 business days for your bank/card provider to post the funds.
Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived defective/damaged.
Items that arrive damaged or not working as expected
If your item arrives damaged or isn’t functioning as expected, please contact us as soon as possible and include:
- Your order number
- A brief description of the issue
- Photos/video if helpful (especially for shipping damage)
We’ll work with you on the quickest resolution: repair options (when available), replacement (if available), or return/refund.
Important: account locks and security features (Apple/Google/Microsoft)
For laptops, phones, tablets, and other connected devices, the device must be returned:
- Signed out of all accounts (Apple ID/iCloud, Google, Microsoft, etc.)
- With Find My / Activation Lock disabled where applicable
- Free of MDM/Intune/DEP/ABM or any other enterprise management lock
If we receive a device that’s still locked, we may not be able to process the return until it’s unlocked. If it can’t be unlocked, the return may be declined.
Exchanges
Inventory changes quickly, so we don’t guarantee direct exchanges. If you want a different item, the usual process is:
Return the original item (if eligible)
Place a new order for the replacement
Returns we can’t accept
We may decline returns for:
- Items returned outside the 60-day window
- Items with removed/altered serial numbers, asset tags, or warranty labels
- Items with damage due to misuse, liquid damage, or unauthorized repair
Contact
If you need help with a return, reach out and we’ll take care of it:
Reconext,
2250 William D Tate Ave, Grapevine, TX 76051, United States
Email: customerservice@reconext.com
Phone: +1-855-431-3704
Support hours: 9am-9pm ET, response within 24 hours.