Refund policy

Effective date: 3/6/2026

Renewed Market Return & Refund Policy Operated by Reconext

Canceling an order

Need to cancel? We can help - but only before your order ships. Reply to your order confirmation email or reach us at customerservice@reconext.com with your order number. Try to get that request in within 12 hours of ordering.

Once a shipping label has been created or your package is already moving through our system, we likely can't stop it. If that's the case, you'll need to wait for delivery and go through the return process instead.

Returns - Changed your mind, wrong item ordered, or no longer needed

We accept returns for customer remorse within 60 days of the date your carrier marks the package as "delivered." We only accept returns by mail - there's no in-store or drop-off option at this time.

How to start a return:

  1. Open your order confirmation email and click "View your order" or "Manage order"
  2. Select the item(s) you want to return and choose a reason
  3. Submit your request and follow the instructions provided
  4. Ship the item back using the instructions you receive

Can't find your order email? Send us a note at customerservice@reconext.com with your order number, the item(s) you're returning, and your reason for returning. We'll respond with next steps.

Return labels: For customer remorse returns, we do not provide a prepaid return label. You'll need to generate and pay for your own return shipping label.

Who pays return shipping: The customer is responsible for return shipping costs on remorse returns.

A few other things to know:

  • We accept returns of used/opened products as long as the item is in the same condition you received it with no new damage
  • All accessories must be included (power adapter, cables, etc.)
  • Pack the item securely - original packaging is ideal, but anything equivalent works
  • We do not charge restocking fees
  • Original shipping charges are not refunded on remorse returns
  • We don't offer direct exchanges - inventory moves quickly and we can't guarantee availability. If you'd like a different item, return the original and place a new order

We may not be able to accept returns for items outside the return window, devices with removed or altered serial numbers or warranty labels, damage from misuse or liquid exposure, or unauthorized repairs.

Refunds are issued to the original payment method used at checkout. Once we receive your return, we aim to inspect it within 3–5 business days. After inspection, please allow 5–10 business days for your bank or card provider to post the funds.

Returns - Defective, damaged, or incorrect items

If something arrived broken, damaged in shipping, or just isn't what you ordered, we want to make it right. These returns are accepted within 60 days of delivery by mail only.

How to start a return:

  1. Email customerservice@reconext.com with your order number, a brief description of the issue, and photos or video if you have them (especially for shipping damage)
  2. We'll review and confirm the return is eligible
  3. Once confirmed, we'll send you a prepaid return shipping label
  4. Ship the item back using the label provided

Return labels: If we confirm the issue is due to a defect, shipping damage, or our error, we cover return shipping and provide a prepaid label.

Who pays return shipping: We do - for all defective, damaged, or incorrect item returns.

A few other things to know:

  • We accept returns of used/opened products under this policy - if something stopped working or arrived damaged, that doesn't disqualify your return
  • We do not charge restocking fees
  • Original shipping charges will be refunded where the return is due to our error, a defect, or shipping damage

Refunds are issued to the original payment method used at checkout. Once we receive your return, we aim to inspect it within 3–5 business days. After inspection, please allow 5–10 business days for your bank or card provider to post the funds.

Account locks and enterprise management locks

For phones, laptops, tablets, and similar devices, please make sure before returning that you've:

  • Signed out of all accounts (iCloud/Apple ID, Google, Microsoft, etc.)
  • Turned off Find My / Activation Lock
  • Removed any MDM, Intune, DEP, or ABM enrollment

If a device arrives still locked, we won't be able to process the return until it's unlocked. If it can't be unlocked, we may have to decline the return and send the device back to you. This applies to both remorse and defective returns.

Questions? Get in touch.

Email: customerservice@reconext.com Phone: +1-855-431-3704

Hours: 9am–9pm ET - we typically respond within 24 hours

Reconext 2250 William D Tate Ave Grapevine, TX 76051