Return & Refund Policy

Renewed Market — Operated by Reconext

Effective Date: March 6, 2026

1. Order Cancellation

Cancellation requests are accepted only prior to the creation of a shipping label for the order. Once a shipping label has been generated, the order is in fulfillment and cannot be intercepted.

To request a cancellation, please act within 12 hours of placing your order using any of the following methods:

•        Click “Request return” in your order confirmation email

•        Log in to your account at account.renewedmarket.com, locate the order, and click “Request return”

•        Email customerservice@reconext.com with your order number

If the shipping label has already been created at the time of your request, cancellation will not be possible. In that event, you will need to accept delivery and initiate a return in accordance with the applicable return policy below.

2. How to Request a Return

All return requests, regardless of reason, are initiated through the same process. Returns are accepted by mail only — no in-store or drop-off option is available at this time.

To initiate a return:

1.     Open your order confirmation email and click “Request return,” or log in to your account at account.renewedmarket.com, locate the order, and click “Request return.”

2.     Select the item(s) you wish to return and choose a return reason.

3.     Submit your request. You will receive confirmation or follow-up instructions from Renewed Market.

4.     Ship the item(s) back in accordance with the instructions provided.

If you are unable to locate your order confirmation email or access the account portal, please contact us at customerservice@reconext.com with your order number, the item(s) you wish to return, and the reason for return. We will respond with next steps.

The applicable terms — including responsibility for return shipping costs and refund scope — are determined by the reason for return, as set out in Section 3 below.

3. Return Terms by Reason

3a. Customer Remorse (Changed Mind, Wrong Item Ordered, No Longer Needed)

Return window:

Within 60 days of the date the carrier marks the package as delivered.

Return shipping:

The customer is responsible for the cost of return shipping. Renewed Market does not provide a prepaid return label for remorse returns.

Refund scope:

The purchase price of the returned item(s) will be refunded to the original payment method. Original outbound shipping charges are not refunded on remorse returns.

Additional conditions:

•        Used or opened products are accepted, provided the item is in the same condition as received.

•        All accessories must be included (e.g., power adapter, cables).

•        Items must be securely packaged. Original packaging is preferred but not required.

•        No restocking fee is charged.

•        Direct exchanges are not offered. To receive a different item, return the original and place a new order.

3b. Defective, Damaged in Shipping, or Incorrect Items

Return window:

Within 60 days of the date the carrier marks the package as delivered.

Return shipping:

Renewed Market covers all return shipping costs for confirmed defective, damaged, or incorrect item returns. A prepaid return shipping label will be provided upon confirmation of eligibility.

Refund scope:

The full purchase price, including original outbound shipping charges, will be refunded to the original payment method where the return is confirmed to be due to a defect, shipping damage, or our error.

Additional conditions:

•        Used or opened products are accepted under this policy.

•        No restocking fee is charged.

•        Where applicable, please include photos or video of the defect or damage when submitting your return request. This assists in expediting eligibility review.

4. Refund Processing

Refunds are issued to the original payment method used at checkout. Upon receipt of the returned item(s), Renewed Market aims to complete inspection within 3–5 business days. Following inspection, please allow a further 5–10 business days for the refund to be posted by your bank or payment provider.

5. Non-Returnable Items & Exclusions

Renewed Market reserves the right to decline returns in the following circumstances:

•        The return request is submitted outside the applicable 60-day return window.

•        The device’s serial number or warranty label has been removed or altered.

•        The damage is attributable to misuse, liquid exposure, or physical damage caused after delivery.

•        The device has been subject to unauthorized repairs or modifications.

6. Account Locks & Device Management Enrollment

Prior to returning any device (including phones, laptops, and tablets), the customer must ensure the following steps have been completed:

•        Sign out of all accounts (iCloud/Apple ID, Google, Microsoft, etc.)

•        Disable Find My / Activation Lock

•        Remove any MDM, Intune, DEP, or ABM enrollment

If a returned device is received in a locked or enrolled state, Renewed Market will be unable to process the return until the device is unlocked. If the device cannot be unlocked, Renewed Market reserves the right to decline the return and return the device to the customer. This requirement applies to both remorse and defective returns.

7. Contact Information

For questions or assistance with a return or refund, please contact us:

•        Email: customerservice@reconext.com

•        Phone: +1-855-431-3704

•        Hours: 9am–9pm ET, Monday–Friday. We aim to respond within 24 hours.

•        Mailing Address: Reconext, 2250 William D Tate Ave, Grapevine, TX 76051